Refund Policy

At OverFrame, we are committed to delivering high-quality content and services related to computer games. Our offerings include digital guides, strategy content, tutorials, gameplay walkthroughs, and access to exclusive informational resources designed to improve the user’s experience with various computer games. Please note that we do not develop, publish, or sell the actual computer games or in-game items. We solely provide informational and support-based services.

This Refund Policy outlines the terms under which refunds for our digital services may be requested, the timeframe during which requests must be made, and the guidelines that govern eligibility.

Eligibility for Refunds

Refunds for eligible digital services may be requested within 3 days (72 hours) of the original purchase. To qualify, the purchased content must not have been significantly accessed, downloaded, or used. If the content has been fully consumed or heavily utilized, refund eligibility will be reduced or voided.

Valid reasons for refund consideration include:

• Duplicate purchases of the same digital product or guide.
• Inability to access the purchased content due to technical issues not resolved within a reasonable time.
• Billing errors or unauthorized charges, reported within 7 days of the transaction.
• Material inaccuracies or misleading content that differs significantly from the description.

Non-Refundable Cases

Refunds will not be granted in the following situations:

• The customer changed their mind after completing the purchase.
• The content was accessed or used before the refund request.
• The refund request was submitted more than 7 days after purchase.
• Dissatisfaction with in-game outcomes influenced by our strategies or suggestions.
• The refund pertains to external computer games or in-game items not sold through our platform.

Subscription-Based Services

We offer subscription plans that grant users access to advanced strategies, tools, and exclusive content. Users may cancel subscriptions at any time. To avoid renewal fees, cancellations must be made at least 48 hours before the next billing cycle. Refunds for partially used subscriptions are not typically offered unless the content or service was unavailable due to a fault on our platform.

Requesting a Refund

To initiate a refund, users must complete the official refund request form available on our website. Required information includes the order number, product or subscription name, purchase date, and a clear explanation of the issue. Refund requests will be reviewed by our support team within 3 to 5 business days.

If approved, the refund will be issued to the original payment method within 7 to 10 business days. Processing times may vary depending on the customer’s payment provider.

Important Considerations

Since our products are entirely digital and immediately accessible, we urge customers to carefully review product descriptions and service details before making a purchase. By purchasing from [Your Computer Games Platform], users agree to this Refund Policy and accept the terms governing digital content access and eligibility limitations.

We appreciate your trust in our platform and remain committed to delivering reliable and relevant content for computer gaming enthusiasts worldwide.